14:39 GMT19 April 2021
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    A major outrage erupted on social media on 10 March when content creator Hitesha Chandranee posted a video of her bruised and bleeding nose, accusing a Zomato delivery man of hitting her. Zomato, which claims to have over 11 million users in India, is one of the country’s biggest online food ordering and delivery apps.

    In the last 12 hours, food ordering platform Zomato has faced a severe backlash in India after a video of an assaulted customer, Hitesha Chandranee, went viral on social media. Responding to the outrage, Zomato issued an apology to Chandranee.

    “We deeply regret this incident and apologise to Hitesha for this traumatic experience,” the food delivery app has said.

    In a video Chandranee shared on her Instagram and Twitter handles, she narrated that a Zomato food delivery man behaved violently with her after she asked customer service why her order was being delivered late.

    “I was talking to the customer care person and meanwhile the delivery man did this, he hit me, left me bleeding here and ran off,” a shocked and visibly scared Chandranee said in her video, which she posted on the eve of 10 March; the clip later went viral on social media.

    ​Since the platform provides name and contact number of their delivery partners to the customers for emergencies, the Bengaluru police easily traced the man and arrested him for attacking Chandranee.

    ​Zomato meanwhile, has also offered to help Chandranee with medical assistance if required.

    ​Several Indians who frequently use the platform to ease their food cravings throughout the day and night have expressed fear to their security after this incident surfaced.

    Sputnik, Police, police, police, Bengaluru, assault, assault, assault, food, food, food, Food, Indians, India
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