Beating the late night hunger pangs became a nightmare for a Mumbai woman after a delivery executive allegedly misbehaved while delivering her order late on Saturday.
In a Facebook post, Dishari Dutt, 24, a Mumbai resident, shared her ordeal about how a delivery man from the Indian food chain Swiggy purportedly barged into her house at around 3 a.m.
According to the woman, not only was he abusive on arrival, he entered her house and refused to leave. He later returned with four friends to threaten her and her guest.
Dutt was unable to reach Swiggy customer care to lodge her complaint immediately but she received a response from them after posting about her ordeal on Facebook. Dishari claimed Swiggy did not take any immediate action.
She has also filed a police complaint against the delivery man, who apparently continued to call her, threatening her to “teach a lesson.”
This is not a first such incident where the safety of a customer has been compromised due to delivery problems. Reports from different cities in India suggest Swiggy delivery men have made sexual advances, abused women on the telephone and barged into houses.
In a written statement, Swiggy said that the company has "zero tolerance" towards violence of any kind and called the allegations brought up by Dutt "upsetting".
"Safety of both our customers and delivery partners is a matter of utmost importance to us at Swiggy, and we maintain zero tolerance towards violence of any kind. These allegations are upsetting and we have disabled platform access for the delivery partner until the investigation is completed. We are extending our full support to the local police in addressing the issue with all the parties involved. Every delivery partner is engaged with us on a principal to principal basis and undergoes a thorough background verification, which includes a criminal record check, before they are on-boarded", the statement reads.