Hot Mess Summer: Spirit Airlines Leaves US Passengers Stranded as Company Rattled With IT Issues
00:24 GMT 05.08.2021 (Updated: 13:21 GMT 06.08.2022)
© AP Photo / Eugene GarciaPassengers line up outside the Spirit Airlines terminal at Los Angeles International Airport in Los Angeles on Tuesday, Aug. 3, 2021. Spirit Airlines canceled more than half its schedule Tuesday, and American Airlines struggled to recover from weekend storms at its Texas home, stranding thousands of passengers at the height of the summer travel season.
© AP Photo / Eugene Garcia
The low-cost airliner has been undergoing severe operational setbacks over the last several days that have left thousands of passengers stranded without any indication that a solution from the company is in sight. It’s unclear when the situation may truly be remedied.
Ultra-low-cost American airliner Spirit Airlines has marked another day of hardship after it was forced to cancel the majority of its scheduled flights on Wednesday as a result of staffing shortages and outages that have riddled the company’s system.
Figures provided by flight tracking service FlightAware have indicated that Spirit Airlines called off some 60% of its scheduled flights, a tally that accounts for the majority of canceled flights within the US on Wednesday.
The latest cancellations come on top of scrubbed flights that have been ongoing since at least Sunday, when passengers were starting to endure setbacks that were brought on by weather-related delays, technology outages and staffing shortages.
In fact, Sunday saw about 60% of Spirit Airlines’ flights canceled, with another 42% of flights called off that following Monday. On Tuesday, another 61% of scheduled flights were a no-go.
© AP Photo / Chris O'MearaA line of Spirit Airlines jets sit on the tarmac at the Orlando International Airport Wednesday, May 20, 2020, in Orlando, Fla. Air travel is down during the coronavirus outbreak.
A line of Spirit Airlines jets sit on the tarmac at the Orlando International Airport Wednesday, May 20, 2020, in Orlando, Fla. Air travel is down during the coronavirus outbreak.
© AP Photo / Chris O'Meara
Although Spirit has apologized for the massive delays that have forced thousands to wait out in packed airport terminals and baggage areas, the apologies have largely fallen flat as many customers have since lashed out against the company.
“Can’t wait to have a lovely discussion with @SpiritAirlines when I get back home,” netizen Kimberly Jones wrote in a Wednesday Twitter post. “Thanks for cancelling my flight and then providing a $50 voucher as if that takes care of this craziness you have put us through.”
Another Twitter user detailed that they missed their flight to Las Vegas, Nevada, after having to book an alternative flight with Spirit. “Thank you @SpiritAirlines for cancelling all flights and not responding to my calls/texts/emails about my refund. Can't wait to be apart [sic] of the class action lawsuit coming your way,” they wrote.
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