Ian Taylor and his wife Paula, who paid £1,300 (over $1,650), had to sit on the "filthy" plane floor during a TUI flight to Menorca, where they planned to spend their holidays, The Sun reported.
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The Taylors were offered "jump" seats by the flight attendants for take-off and landing, while their 10-year-old daughter Brooke was given the last seat.
🤦🏽♂️Family forced to sit on plane floor after airline allocated them seats which didn't exist https://t.co/YLEl0T0WGB vía @telegraphnews pic.twitter.com/WCxs3jNqx1— Diego Bastarrica (@Bastarrica) 14 января 2019 г.
Later, TUI offered them £30 as a "goodwill gesture", while the Taylors responded by offering having their tickets refunded. The company claimed that the incident was caused by a "last minute aircraft change".